Green Phoenix may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 22/05/2018.
Green Phoenix believes that your personal data belongs to you. We want to respect and handle your personal data with due care at all times. When visiting our website, you should feel confident in the knowledge that your privacy is respected and safe.
The purpose of this policy is to inform you of the types of Personal Data we collect when you use the Green Phoenix website and the steps we take to protect and safeguard this personal information.
This policy applies to personal identifiable information we ask for and that you provide. By this we mean information that directly or indirectly identifies you, such as your name, physical address, e-mail address, IP number or other contact details.
We aim to process personal data that is adequate, relevant and not excessive in relation to the purpose for which it has been collected. We believe in being transparent about the type of personal information and why we collect your information in the first place. We only collect and process personal information where we have lawful grounds to so and in accordance with Data Privacy Laws.
On request, Green Phoenix will provide you with further information regarding the processing and protection of your personal data when visiting our website or communicating with us through other channels; such as our contact us forms or social media platforms.
Personal Data collection
We hope the following information will help you make an informed decision about sharing your personal information with us. You are always free to decide if you want to provide your personal identifiable information or not.
Just visiting our website
By accessing and browsing our website and services, we do not require personal identifiable information. We may collect limited non-personal identifying information your browser makes available whenever you visit a website. For example, we use a third party service Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make and do not allow Google to make, any attempt to find out the identities of those visiting our website.
Third parties may to track the success of their application or customise the application for you. Because of how cookies work we cannot access these cookies, nor can the third parties access the data in cookies used on our site.
For example, if you choose to ‘share’ content through Twitter or other social networks you might be sent cookies from these websites. We don’t control the setting of these cookies, so please check those websites for more information about their cookies and how to manage them.
We also provide services which require you to register a personal account on our shop site. To register this account, we need certain personal identifiable information which we use to create the account and to provide the services/products you requested. This personal identifiable information will only be used for the specific purpose it was collected for.
Where you request to receive newsletters, marketing and promotional material, general information or connect with us online, we may (depending on type of contact you request) collect the following personal identifiable information, for example: Contact details (e-mail, address, phone, professional title or role), company name; Where connecting on social platforms, we may collect information you submit or post to and from our Services. We may also collect information from business partners, from third parties acting on your behalf, and other platforms that help provide Services. We use your personal identifiable information to provide you with the requested services and may send you marketing and promotional material relevant to you, on product and service offerings, to keep in contact and to provide you with news, updates and other business-to-business related information relevant to you. You may at any time ask us to delete your personal identifiable information. Please contact firstname.lastname@example.org
The Collection and Processing of Personal Data (Legal Grounds)
Depending on what services you request from us, we only process your personal identifiable information where we have legal grounds to do so. Where we require your consent to collect and process your personal data, the request form will be provided in a clear and specific manner. If we have asked for your consent, it can always be revoked at any time by contacting us and we will not use or process your personal identifiable information anymore.
Sharing of information
Sharing of Account Related Information
When you have created an account with us, we may share information submitted under your account among all our services, as well as distributors and channel partners to provide you with a seamless experience and to improve the quality of our services. We will not disclose your account information to other people or non-affiliated companies, except in the limited circumstances described in this Policy or with your consent. We only share your Information with data platforms and cloud providers that perform services on our behalf. We share information with companies that help us operate and support our Services. Some vendors may be located in a country other than where you live. We may also share Information with analytics and search engine providers who act on our behalf.
Measures Taken for Security
We aim to implement appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, accidental loss or alteration, unauthorised disclosure or access and any other unlawful forms of processing. We aim to ensure that the level of security and the measures adopted to protect your personal data are appropriate for the risks presented by the nature and use of your personal data. We restrict access to your personal data to our employees and suppliers who need to use the information in order to process it on our behalf and who are contractually required to keep your personal data secure and confidential.
Updating your information
Where we process your personal data, we aim to ensure that it is accurate and up-to-date. We will seek to erase or rectify personal data that is inaccurate or incomplete. If you need to update or correct your personal identifiable information, please contact email@example.com with your request and we will provide you with the mechanism for updating and correcting your personal identifiable information.
We will only retain your personal data for as long as it is necessary to fulfil the purposes outlined in this policy or the purposes of which you have otherwise been informed. We will retain your data for as long as permitted under applicable legal grounds, after which it will be deleted. Some information is required for a certain length of time, which we are obliged to hold, for example; VAT purposes and other TAX or legal reasons. If our legal grounds rely on your consent, you may revoke your consent at any time. Where you have exercised your right to withdraw your consent we may be required to keep your personal identifiable information for a defined period in order for us to meet our legal obligations and defend ourselves in legal disputes under certain circumstances.
Links to third party sites/plugins
We use services such as third party plugins and links to other websites whose privacy practices differ from ours. We keep contact form submissions for a certain period for customer service purposes only and we do not use the information submitted through them for marketing purposes.
Your Rights under this Policy
Since we process your Personal Data you can exercise certain rights during specific circumstances. In relation to your Personal data you may request to:
- Access your Personal Data (data subject access request)
- Rectify your Personal Data
- Erase your Personal Data
- Restrict the processing of your Personal Data
- Object to the processing of your Personal Data
- Withdraw your consent
All requests must be made in writing and be signed by you, and include information on name, address and preferably, your e-mail address to verify your identity. Where the applicable law provides for an administrative fee for complying with such a request (including manifestly unfounded or excessive requests) such a fee may be charged by Green Phoenix.
All valid requests will be dealt with in a prompt and proper manner and we will respond within no less than 30 days upon receiving your request.
To make your request, please contact firstname.lastname@example.org
If your request has been denied for the stated reasons, you may file a complaint to the local data protection authorities in the jurisdiction of the office in which the services are being provided.
Changes to this Notice
Green Phoenix reserves the right to amend this policy from time to time. We expect most such changes to be minor, but there may be changes that are more significant. The date of the last modification is stated at the end of this document.
If you have any additional questions or wish to exercise your rights, please feel free to contact us anytime at email@example.com
This policy was published on 22nd May 2018